Software Maintenance Policy
Annual Software Maintenance Contract
We fully support
Software during the Annual Maintenance Contract Period. An overview of our Maintenance
Contract Policy is as follows:
Technical Support is available free of charge, five (5) days per week
(except for Holidays) from 8:00 am to 5:00 pm Pacific Time. Response time will be four (4)
hours or less (unless otherwise stipulated.) Contract
will show total time maximum for the year.
To contact us:
- Email us at
- Call support team at 661/872-1100.
scheduled upgrades and enhancements to our products are
provided free during the Maintenance Agreement period (1 year). Upgrade support is as follows:
Major Software Releases
Any minor Software Upgrades
Custom requests for
features are subject to quotation for services at our hourly rate.
We request all technical questions in
writing regarding reported issues (email us at
We will respond via email or phone within 4
business hours. New information will
be added to our FAQ page for others to view.